Co-op/Intern IT Support Technician

Location

This is an onsite position. You must be in the Ottawa, Canada office, five days a week. 

As a member of our IT Services team, you will provide superior support to our employees to ensure they have effective use of their computer, software and network. You will be responsible for providing support for hardware, software and application support and assist the team ongoing projects.

This is a full-time, 8-month position, starting May 2025. 

To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date.

• Provide responsive and friendly telephone, face-to-face and online support to Kinaxis end-users who are distributed globally
• Work from a queue of tickets logged against systems/services supported by Kinaxis Corporate IT, staying within our SLA
• Ensure proper escalation occurs for unresolved issues
• Install and configure software and hardware for end users and the IT infrastructure
• Assist in testing systems both developed in-house and hosted in the cloud
• Provide guidance and best practices on IT services to end users
• Assist the team in the set-up, testing of multiple workstations
• Asset Management to help the team maintain accurate information of IT assets
• Create user accounts and manage access control based on company policies
• Occasionally interact with third party providers from a hardware warrantee perspective
• Must be onsite to support Kinaxis’ current and new headquarters in Kanata West
• May perform additional projects upon request

• College diploma in a related discipline and 1+ years relevant experience in a customer-focused environment working with global end users
• Strong knowledge supporting hardware and OS issues (macOS and Windows 10&11), Office 365, MS Teams, SharePoint, and BitLocker.
• Working knowledge of Active Directory Users and Computers
• Basic knowledge of ticket handling software
• Familiarity with End-Point management tool to provide support remotely
• Ability to effectively work as a team while delivering and supporting IT solutions to global resources while being managed remotely
• Ability to work independently and remotely within a team environment and effectively follow direction and procedures
• Ability to prioritize effectively and work on concurrent tasks
• Strong analysis and problem-solving skills
• Ability to communicate effectively, verbally and in writing to global users
• Excellent customer service skills
• Self motivated
• Ability to adapt rapidly to dynamic and changing environments

• Cisco or Microsoft certifications
• TCP/IP, VPN, remote access, VOIP protocols using Teams, (basic switching and routing skills)
• Knowledge of troubleshooting mobile devices (android or iOS)
• Any familiarity with applications like: ServiceNow, Okta, Salesforce, Windows Hello for Business, Intune and Autopilot
• Ability to learn new skills and technologies quickly

We’re accepting applications now through end of day on Monday, January 27, 2025. All submissions will be reviewed during this time, as well as after the posting closes. 

#Coop, #Internship, #Intern, #LI-KM1 

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.