Customer Support Junior Software Engineer Co-op Summer 2025

Customer Support Junior Software Engineering Intern

Are you a tech-savvy student with a passion for problem-solving, customer support and a knack for coding?
Join our team as a Support Software Engineer Intern and dive into a dynamic role where you’ll respond to client requests, provide top-notch technical support, and troubleshoot issues like a pro. You’ll get small work orders to put your coding skills into practice and write high-quality code for bug fixes and enhancements. Respond to Email, phone or verbal requests from clients
Provide technical support to users by researching/answering questions and troubleshooting problems
Write high quality code for bug fixes and enhancements for small work orders
Document user requirements, developing self-documented code, testing, creating user and system documents for any developed work orders and enhancements
Organize and manage releases with the deployment team for small work orders
Build, validate, and execute resolution plans with Delivery, Product and Engineering, QA or deployment team
Follow PureFacts Service Desk standard policies and procedures
Pursuing a University Degree in Computer Science or equivalent subject.
Experience with languages such as C#, JavaScript, Java/Scala, SQL
Knowledge and experience of finance and wealth management is an asset.

Provide technical support to users by researching/answering questions and troubleshooting problems: Number of resolved support tickets, Average time taken to resolve issues, User satisfaction ratings from feedback surveys.
# Number of successfully completed work orders, Feedback from team members on collaboration and leadership, Code quality metrics (e.g., code reviews, automated tests) , Number of bugs reported post-deployment, completeness and clarity of documentation.

At PureFacts, we are rapidly growing and on a mission to create meaningful, differentiated wealth solutions that help people live their best life. We use artificial intelligence, big data, and the latest technologies, along with our industry expertise, to help firms grow revenue, reduce costs, manage risk, and delight their customers. Combined with our solutions and loyal clients, our hungry, humble & smart team is a cornerstone to our growth. In addition to our highly valued wealth solutions, we are committed at PureFacts to help create a better life for all. We are focused under our corporate citizenship arm of PurePossibilities to provide food, shelter, education and employment for the less fortunate, enabling one step at a time a leg up for all.

We believe in a six-stakeholder model where employees, clients, partners, the community, the environment and the shareholders are beneficiaries of the business. In summer 2024, we announced a partnership with GrowthCurve Capital as a majority investor and are planning to 4-10x our business in the coming 3-5 years. To meet that hyper growth, we are investing in our people, operations and technology to continue to service our clients at the highest level.
If that sounds like you and you want a seat on the rocket ship, then join us at PureFacts!

There are lots of resources on my profile to help you be successful in the application and interview process.
PLUS if you plan to connect with me to network, please don’t do this

Tagged as: Artificial Intelligence, Finance, Software Engineering

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