Claims Intern (Edmonton, CAN Hybrid)

Claims Administration Intern
SIRVA Canada LP is a leader in Canada’s household goods moving industry through its national network of Allied Van Lines and North American Van Lines moving company agents.  Since 1930 we’ve been helping individuals and families successfully relocate to new beginnings. 
 
The Claims Administration Intern is responsible for assisting customers with cargo claims submissions and for supporting claims adjusters to adjudicate claims and prepare settlements.   With proper telephone and email etiquette, they will clearly speak or write with customers, moving company agencies, drivers, repair firms and client representatives to investigate and resolve issues.  The Intern will research, prepare, and store documentation and reports, requiring a keen sense of organization and effective time management skills.  This position is essential for the team’s success in delivering fair and timely settlements to our customers.
 
Responsibilities
 

Respond to customer inquiries (phone calls, email), set appointments, and direct calls appropriately
Verify required information is obtained from customer, all accountable parties are identified
Research contract paperwork, agreements, assessments, and customer information
Trace missing items
Ensure case communications and paperwork are systematically catalogued and filed
Record accurate diary notes related to customer or supplier conversations, enter agency-settled claim information into system
Prepare statistical and settlement reports and spreadsheets
Work with Finance team on billing and payables matters

 
Qualifications
 

Minimum 1 to 3 years’ experience in a customer service role within a corporate office setting
Excellent written and verbal communication skills
Proven experience with customer relations, customer service and problem-solving situations
Process and results oriented; excellent organization skills
Able to accurately interpret and apply policies
Proficiency in MS Office applications (Word and Excel)
Bilingual (English/French) language skills an asset

 
Education and Certification Requirements
 

College diploma or enrolment in post-secondary studies preferred, or combination of completed high school education and tangible post-academic work experience

 
Additional Notes
 

Position is located at Sirva’s Edmonton, AB office, located in west Edmonton.  Hybrid (work-at-office with work-from-home) arrangement available.
Government of Canada Reliability Status security clearance granted by CIISD/PSPC is required; the security clearance application will be facilitated via Sirva’s Company Security Officer (CSO)

 
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:
 

Position Title: Claims Intern 
Salary Range: $19.50CAD/hr
Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

 
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
 
For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
 

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

 

Vacancy Status: This posting reflects an existing vacancy within our organization.

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