Customer Support Junior Software Engineer Co-op Summer 2025

About the Role

Customer Support Junior Software Engineering Intern

Are you a tech-savvy student with a passion for problem-solving, customer support and a knack for coding?

Join our team as a Support Software Engineer Intern and dive into a dynamic role where you’ll respond to client requests, provide top-notch technical support, and troubleshoot issues like a pro. You’ll get small work orders to put your coding skills into practice and write high-quality code for bug fixes and enhancements. You’ll be at the heart of our operations, ensuring smooth and efficient service delivery.

If you have excellent communication skills, and can manage client priorities in a fast-paced environment, we want you on our team. Plus, if you have knowledge and experience in finance and wealth management, that’s a bonus!

Apply now and kickstart your career with us!

Your responsibilities might include activities such as:

• Respond to Email, phone or verbal requests from clients
• Provide technical support to users by researching/answering questions and troubleshooting problems
• Identify, log and escalate issues as required
• Record all communication and results in the Tracking System
• Lead & work with the Delivery and Product Team on small work orders
• Write high quality code for bug fixes and enhancements for small work orders
• Document user requirements, developing self-documented code, testing, creating user and system documents for any developed work orders and enhancements
• Organize and manage releases with the deployment team for small work orders
• Build, validate, and execute resolution plans with Delivery, Product and Engineering, QA or deployment team
• Follow PureFacts Service Desk standard policies and procedures
• Other duties as assigned.

Must-have experience:

• Pursuing a University Degree in Computer Science or equivalent subject.
• Experience with languages such as C#, JavaScript, Java/Scala, SQL
• Be able to understand business needs and identify the best way to respond to it;
• Detail oriented and able to assess situations logically;
• Able to understand client issues and provide guidance on next steps
• Able to manage client priorities and expectations
• Be able to manage priorities and meet deadlines in a changing environment;
• Excellent communication skills (oral or written) with external clients and internal team members at all levels;
• Knowledge and experience of finance and wealth management is an asset.

Measurements of Success

• Provide technical support to users by researching/answering questions and troubleshooting problems: Number of resolved support tickets, Average time taken to resolve issues, User satisfaction ratings from feedback surveys.
• Identify, log and escalate issues as required: Accuracy and completeness of logged issues, Percentage of issues escalated appropriately.
• Record all communication and results in the Tracking System: Consistency and accuracy of records in the tracking system, Timeliness of updates to the tracking system.
• Lead & work with the Delivery and Product Team on small work orders: Number of successfully completed work orders, Feedback from team members on collaboration and leadership, Code quality metrics (e.g., code reviews, automated tests) , Number of bugs reported post-deployment, completeness and clarity of documentation.

About PureFacts

PureFacts Financial Solutions is the de facto market leader in Revenue Management and is on an exciting journey to build a world class platform and team. At PureFacts, we are rapidly growing and on a mission to create meaningful, differentiated wealth solutions that help people live their best life. We use artificial intelligence, big data, and the latest technologies, along with our industry expertise, to help firms grow revenue, reduce costs, manage risk, and delight their customers. Our wealth solutions are mission critical to our clients.

Combined with our solutions and loyal clients, our hungry, humble & smart team is a cornerstone to our growth. In addition to our highly valued wealth solutions, we are committed at PureFacts to help create a better life for all. We are focused under our corporate citizenship arm of PurePossibilities to provide food, shelter, education and employment for the less fortunate, enabling one step at a time a leg up for all.

At PureFacts, we do business differently. We believe in a six-stakeholder model where employees, clients, partners, the community, the environment and the shareholders are beneficiaries of the business. For our differentiated approach and results, PureFacts was selected as one of 100 most innovative WealthTech firms in the world by WealthTech 100. In summer 2024, we announced a partnership with GrowthCurve Capital as a majority investor and are planning to 4-10x our business in the coming 3-5 years. To meet that hyper growth, we are investing in our people, operations and technology to continue to service our clients at the highest level.

We embody six values – Hungry, Humble, Smart, Purposeful, as well as Teamwork and Radical Candor. If that sounds like you and you want a seat on the rocket ship, then join us at PureFacts!

BTW. There are lots of resources on my profile to help you be successful in the application and interview process.

PLUS if you plan to connect with me to network, please don’t do this

https://www.linkedin.com/posts/lukidanu_is-this-your-idea-of-networking-let-me-activity-7290772004163530752-ApkM

Tagged as: Artificial Intelligence, Finance, Software Engineering

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