IT Service Desk Intern

Precision Drilling is launching our 2025 Internship Program!If you are a current post-secondary student working towards your degree in Information Technology or Computer Sciences and you’d like to gain real-world experience during your summer, then please read on…Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling’s future. We are a large company rooted in the success of our people, where you will collaborate with leadership and your colleagues across the organization.Our Interns will enjoy perks such as:

• A work environment where you can expect to enjoy a work-life balance that promotes personal health and well-being.
• Personal development to grow your career with us based on your strengths and interests.
• Networking and employee engagement events.
• Career development seminars.
• Precision offers afternoons off before a long weekend.

How to ApplyApplicants MUST submit a Resume & copy of their Transcript detailing their interest in working at Precision Drilling. Failure to submit both will result in automatic disqualification. Please submit your Resume & Transcript in ONE PDF file attached in the resume section.This application will close on Sunday, February 9th, 2025.The following restrictions apply to all internship candidates:

• Applicants must be available for a non-negotiable start date of Wednesday May 7, 2025
• Applicants must be 18 years or older.
• Applicants must have housing accommodations or transportation in the Calgary area, as Precision does not provide internship housing.
• By May 5, 2025, applicants must have completed at least their first year of study in a post-secondary program/Technical Institute (see job posting).

SummaryThis internship provides a valuable opportunity to gain practical experience in a dynamic IT environment. The intern will work closely with the Service Desk team to develop technical skills, enhance problem-solving abilities, and contribute to the overall efficiency of IT support operations.As a Service Desk Intern, your primary responsibilities will revolve around providing technical support and assistance to end-users. The role involves various tasks related to call handling, hardware support, and ticket management.Responsibilities

• Provide support and assistance for incoming calls, emails, and walk-by requests.
• Learn to identify and prioritize user issues.
• Assist in the imaging and configuration of client-facing computers.
• Learn the process of setting up and deploying software.
• Assist in transferring and backing up user data.
• Learn procedures for safeguarding and managing user information.
• Learn the process of wiping and preparing hardware for recycling.
• Follow guidelines for environmentally responsible hardware disposal.
• Participate in inventory tracking and updating processes.
• Learn to maintain accurate records of hardware and software assets.
• Gain experience in creating, updating, and closing tickets for tracking purposes.
• Work alongside team members to understand the ticketing system.

Knowledge & SkillsTechnical Skills: Gain hands-on experience in imaging and configuring computersCustomer Service: Learn to provide support and assistance to end-usersTicketing Systems: Familiarize yourself with ticket management systemsHardware Management: Understand the process of hardware recycling and inventory trackingProfessional Development: Receive guidance and mentorship from experienced IT professionalsMust be able to lift a minimum of 30 lbsTake initiative in analyzing and troubleshooting technical issuesStrong decision-making and Problem-Solving skillsEducationCurrently pursuing a degree in Information Technology, Computer Science, or a related fieldExperienceMinimum 1-2 years of related work experience with technical support and providing end-user assistance. Experience can be acquired through lectures and labs.

Precision Drilling

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