Intern – End-User Technology (May 2025 – 4 months)

The deadline to apply for this role is: Until 11:59 PM of January 26, 2025The OpportunityMay 2025 – August 2025The purpose of this position is to outfit the team with an intern to support the engineering responsibilities within the end-user technology (EUT) portfolio at Ontario Teachers’. This role is responsible for aiding the full-time in engineering staff in executing the strategy, design, support and continuous improvement of End-User technologies.This will provide the team with additional bandwidth for lower-level day-to-day engineering tasks and provide a more seamless interface between L1 support (the support desk), EUT Operations, and the senior engineering team membersWho you’ll work withYou’ll be responsible for working with the engineers on designs and working independently to solve complex issues, both on the engineering and support side with our Operations team. Testing hypotheses and making mistakes is part of the job, and decisions made by the individual can generally be reversed in the event of an error.While we work as a team, you will be encouraged to work independently and use your own judgement when designing and problem solving, however guidance will certainly be available from the senior engineers and management.What you’ll doResponsibilities include but are not limited to:Assisting the end-user technology leads and management with the design and build of solutions that support the EUT technology portfolio. This also includes ongoing maintenance and support of these systemsAssist engineers in transferring knowledge of recently built and deployed EUT solutions to EUT Operations and L1 support staff in IT Support, working closely with EUT management, the EUT infrastructure implementation manager, and the end-user training manager to ensure we successfully transition to business-as-usual (BAU) operationsProvide assistance to managed services staff in diagnosing and troubleshooting escalated incidents within the end-user technology scope of applicationsResponsible for additional standard operational activities, including level 3 incident management for end-user technologies, assisting the Engineering Leads in the change management process, and working collectively with senior management and the rest of the End-User Technology team in performing root-cause analysis for problem managementWhat you’ll need

• Working towards Business, IT, or Computer Science degree (or other degrees combined with relevant work experience)

In-depth knowledge of end-user technology solutions, with an in-depth understanding of both on-prem and cloud technologiesExperience participating in end-user technology implementations, specifically focusing on the planning, design, delivery, and closure aspects of a projectExperience in Information Technology including end-user technology supportExperience in an end-user technology engineering or similar role, including designing and implementing end-user technology projectsExperience with the following technologies:Office 365 – Teams, SharePoint, Exchange Online, Copilot, and the administration of these platformsSCCMIntuneVirtual desktop technologiesMicrosoft Entra and Active Directory administrationMicrosoft meeting room technologies and their associated administrationYou should be enrolled in a co-op program or returning back to your studies after the work term is completedPlease note that although the deadline for this posting is January 26th, 2025, we will be reviewing applications on a rolling basis. We recommend candidates apply as soon as possible.#LI-SS, #LI-HybridWhat we’re offeringNumerous opportunities for professional growth and development, including lunch and learnsStudent led team building events on a monthly basisEmployee discount programs including Edvantage and PerkopolisAt Ontario Teachers’, diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check outHow to applyAre you ready to pursue new challenges and take your career to the next level? Apply today! The following documents are required to be uploaded with your application:ResumeCopy of your transcriptsYou will also be invited to complete a pre-recorded digital interview as part of your application.We thank you for applying, however, only those selected for a personal interview will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.Accommodations are available upon request ([email protected]) for candidates with a disability taking part in the recruitment process and once hired.The privacy of your personal information is important to us. Please visit our to learn how we handle your personal information.Functional Areas: AdministrationRequisition ID: 6230

Ontario Teachers’ Pension Plan

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