Service Desk Intern – Vancouver (Fall 2022)

Requisition ID: 68121 

Job Category: Information Technology 

Location: Vancouver, BC, Canada 
 

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.
 

We’re at the forefront of our clients’ digital transformation journey, successfully implementing emerging digital services into our clients’ projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Responsibilities:

• Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
• Prioritize and manage service support requests in line with expected service levels targets;
• Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects;
• Must be able to deploy image and software to computers locally and remotely;
• Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required;
• Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
• Promote and adhere to departmental and organizational information security policies, standards and procedures;
• Perform other related duties incidental to the work described;
• Strive for excellence in customer service in line with the company values and expectations;
• Ability to work overtime or flexible time when required.

 
Qualifications:

• Enrolled in a college diploma or degree program with relevance in PC technical support, computer science, cyber security, network administration or similar field of study;
• Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware;
• Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required;
• Familiarity with standard helpdesk software and knowledge of remote user support;
• Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive;
• Application Support for Adobe products, and other current and new applications that exist within the organization;
• Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin;
• Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy;
• Strong analytical, problem solving and troubleshooting skills;
• Ability to function well in a team environment; work independently as needed;
• Strong customer focus skills;
• Strong oral and writing proficiency in English;
• All candidates must have legal authorization to work in Canada without employer sponsorship.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

We’re committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We’ll do our best to meet your needs in accordance with applicable local legislation.

Tagged as: Network Administration